As you tend to make your business more customer-centric, you will have to think about a few important things, one of which is quality. Maintaining a strict control and check on product and service quality is one of the essentials in customer-centric business. And if you are planning to go that way, you will also have to take certain nice measures to implement these. And for implementation of quality check and control, you must know what exactly quality is. And who would tell you the ideal quality actually? Well, the answer can be collected the best from your target customers. Hence, here are some steps you may take to ensure you can give your customers a good quality assurance on your product and services.